At Wooster Community Hospital, your health is our No. 1 concern. In light of the rapidly changing situation surrounding the COVID-19 pandemic of 2020, we’ve collected numerous resources and updates about the novel coronavirus in one place on our website.
We want to make it as convenient as possible for you to get the information you need. Not only will you find critical information below concerning testing and precautions you can take to protect yourself and loved ones, but also what you can expect at our facilities. If you have any questions, please call the main line at Wooster Community Hospital in Wooster, Ohio, at (330) 263-8100.
We’re Here for You
This Test Requires an Appointment
Drive Thru Lab Testing Site for Rapid Flu, Rapid RSV, Respiratory Panel and COVID-19
1. Obtain an order for a COVID-19 test via one of the following:
• Call your Primary Care Physician
• Utilize WCH TodayCare Telehealth option
• Contact the Wayne County Health Department at 330-264-9590
2. Call 330-263-8660 or 330-287-5930 to schedule your appointment time
Monday–Friday 9:00am-10:00am and 4:30pm-5:00pm (By appointment)
** Turnaround time for test results will be 5-6 days. Wooster Community Hospital employees are unable to give results over the phone. Please note that test results will be available through the ordering provider or through our patient portal WCH eCare.
Location of testing: WCH Multi-Specialty Physician Center
546 Winter Street
Wooster, OH 44691
** If you feel your condition warrants an emergency room visit, testing may be available as part of that evaluation.
June 8, 2020
Cardiac & Pulmonary Rehabilitation services will reopen on June 8, please refer to the webpage for specifications, https://www.woosterhospital.org/services/pulmonary-health/pulmonary-rehabilitation/
Transportation services will resume to medical appointments beginning on June 8th. To schedule transportation call 330-263-8144.
June 4, 2020
Elective Surgery at WCH is OPEN for all Procedures
What you need to know...
- Patients will be scheduled for surgery at a minimum of 2-3 days after their office visit with their surgeon.
- COVID-19 testing occurs the day prior to surgery in most cases, once the patient is tested they are required to self-quarantine until their time of surgery.
- Surgical patients may have one person with them as a support person and driver.
- Pediatric patients under the age of 12 may have two support people, one of which must be the legal guardian of the patient.
- The support person(s) and patient will be screened when entering WCH and will be required to wear a mask for the duration of time at the hospital.
All these precautions are in place to assure the safety of all patients and staff member
May 26, 2020
HealthPoint Health & Wellness will reopen on May 26th, please refer to the webpage for specifics, https://www.woosterhospital.org/services/health-wellness-healthpoint/
April 28, 2020
We have been following the testing criteria established by the Ohio Department of Health (ODH) throughout this pandemic. The testing criteria was established because of the limited number of tests and testing materials like nasal swabs and viral transport media that are available. Anyone that sends a specimen to ODH for processing is required to call first to get an approval number. If the criteria for a test is met, there is no issue with obtaining approval. The good news is that the testing criteria has expanded, and more and more people qualify to be tested. WCH currently does not have the ability to do in-house testing now, but we expect to have this capability very soon. We do currently offer a drive-thru testing service for COVID-19 and other related respiratory conditions. This is by appointment and requires a physician order and met criteria.
If you are experiencing symptoms your primary care physician (PCP) can provide an evaluation and determine if a test is needed and send an order to our drive-thru service. If you do not have a PCP, you can have a virtual visit online using our WCH TodayCare app or in-person at the NowClinic.
April 22, 2020
WCH REQUIRES face masks for ALL to Protect Patients & Staff Members
Recent data proves that a high percentage of COVID positive patients are asymptomatic. To limit potential spread and to support the recommendations of Governor DeWine, the hospital now requires that everyone wears a face mask or face covering inside the hospital and all WCH facilities.
WCH also continues to accept donations of fabric masks to help us protect our healthcare workers and patients. Thank you for your generosity and support in these challenging times!
Please help us keep our employees, patients, and community safe by following these recommendations. And, if you are interested in making face masks refer here: How to Sew a Fabric Face Mask
Remember we can minimize the spread of COVID-19 if we ALL wear masks to protect one another.
April 2, 2020
Effective April 2nd, cardiac and pulmonary rehabilitation services will be suspended until further notice. Thank you for understanding.
March 24, 2020
Currently due to the stay-at-home order issued by Governor DeWine effective today, March 24, WCH transportation services will be suspended until further notice. Please contact your physicians’ office in regard to any appointments you have scheduled.
March 23, 2020
Fabric Face Masks:
Currently, our healthcare system is potentially facing not having enough supplies to protect themselves as they care for patients with COVID-19, mainly a respiratory virus. Fabric face masks may help fill this void. These fabric face masks do not filter germs to the level of manufactured healthcare masks but they do serve as a barrier.
If you are willing to make masks the directions are below. Please deliver your completed fabric face masks to Wooster Community Hospital entrance. The screening staff at the doors will deliver the fabric face masks to the appropriate hospital department. We can not thank you enough for your willingness to help.
March 20, 2020
In following suit with other hospitals in the area and to keep our patients and employees as safe as possible, we are further restricting our visiting hours.
VISITORS WILL NOT BE PERMITTED with limited exceptions:
- Minor patients < 18 years old: two (2) healthy parents (or guardians) permitted
- Pediatric surgical patients: two (2) healthy parents (or guardians) will be permitted
- Women’s Pavilion (OB): one (1) healthy support person will be permitted
- End of life circumstances and Emergency Department: special considerations will be made
- Outpatient Surgery, procedure, or office visit: 1 support person admitted
*1 support person can accompany adults for outpatient appointments or testing
March 18, 2019
We have received a lot of questions about COVID-19 testing and who needs to be tested. Governor Mike DeWine addressed this today and we would like to share this message with everyone in the community so we all are hearing the same message.
Gov. Mike DeWine told people not to fixate on testing.
“Testing is limited, our testing capacity is limited, it will in all likelihood remain limited,” DeWine said. “But we should also understand if you’re worried about a family member or you’re worried about yourself, that you may have the virus, you feel like you need to get tested, I understand that concern.”
Most people won’t need to get tested. If someone feels they’re sick with COVID-19, they should stay isolated at home. It’s the best thing one can do. All family members should stay at home as well.
The vast majority of people who will get coronavirus will not have severe enough symptoms to go to the hospital, he said.
“Keeping our health workers -- our doctors, our nurses, our first responders, others involved in the health care system -- keeping them healthy is absolutely essential so they can take care of the rest of us,” DeWine said.
March 17, 2020
County-Wide Call Center Ready to Assist with COVID-19 Questions
Wayne County Health Department, EMA, and United Way join forces to field questions and offer resources regarding the Corona Virus
The phone number for people with questions about coronavirus (COVID-19) is (330) 263-6363
Valet services has been suspended temporarily. We will communicate again when it is available.
Customer Service and Cashier’s offices are closed
We still want to assist you:
- For payments: there is a drop off box to the far left of the cashier window
- For Amish Liaison: please call 330-263-8706
- Phone payments: credit/debit/echeck call 330-263-8167
- You may also pay online through our bill pay found here
Things you need to know and do about COVID-19 (novel coronavirus)
As COVID-19 continues to grow as a public health concern in our communities, all of us have a role to play in slowing the spread and protecting vulnerable populations. We’ve gathered some information and resources to keep you and your loved ones informed.
Protect yourself, your family, and our community
The best way to protect yourself and loved one from contracting COVID-19 is by using the same six daily habits that help prevent the spread of many viruses, including the common cold and the flu
Signs and Symptoms of COVID-19
• Fever greater than 100.4 degrees Fahrenheit
• Tiredness, body aches
• Dry cough
• Shortness of breath
What to do if you suspect you have COVID-19
The vast majority of patients have mild/moderate symptoms and don’t require hospitalization.
Mild symptoms, stay home
Please stay home, self-isolate, and follow prevention measures to avoid infecting others.
While at home:
- Practice frequent hand hygiene
- Limit close contact with other people and pets
- Do not share utensils, dishes or drinking cups.
Worsening Symptoms, call first:
Before you go to a facility, we recommend you do one of the following to determine if you meet the CDC criteria for a COVID-19 test or to rule out another healthcare condition causing your symptoms
- Call your Primary Care Provider
- Have a virtual visit using the WCH Today Care app
- Call the ODH at 1-833-427-5634.
The current CDC guidelines for testing are for patients that meet specific criteria. WCH is currently only able to test patients who are sick enough to be admitted to the hospital. As testing becomes more available, we will communicate this.
Severe symptoms, dial 9-1-1
If you’re experiencing severe symptoms, visit the Emergency Department or call 9-1-1.
Due to the contagious nature of COVID-19, we have implemented the following visitor restrictions to protect our patients, physicians and staff.
• We will not allow anyone who is sick or ill to enter the facility except to seek care for their illness.
• We are limiting public access to certain entry points into all our buildings to allow us to conduct a general health screening of all patients and visitors prior to entry into our buildings.
• A maximum of 1 person can enter the facility at a time to visit or accompany a patient.
• We will not allow anyone under the age of 13 to enter the facility except to seek care for themselves.
• We will not allow anyone to visit patients who have confirmed or possible coronavirus.
• To protect our most vulnerable patients, we have implemented a no visitor policy in our Transitional Care (TCU) and Rehab Units.
• Please contact our Director of Nursing at 330-287-2590 about exceptions and special circumstances.
Hospital Building Access:
Entry to the hospital will be limited to four public access doors to allow us to screen all visitors at the point of entry.
Emergency Department – Access available 24/7
Main entrance – Will be open from 5:00am to 7:00pm M-F; and weekends 7:00am to 5:00pm
Medical Office Building entrance – Will be open from 7:00am – 5:00pm M-F; closed on weekends
Outpatient Pavilion entrance – Will be open from 7:00am – 5:00pm M-F; closed on weekends
Click here to visit the CDC website for important information regarding COVID-19 including information on the signs and symptoms as well as how to protect yourself and your loved ones.
Wooster Community Hospital remains vigilant in providing a safe environment for our patients and staff. As we continue to deal with the current public health crisis, visitor limitations remain in place. We appreciate your understanding as we work through this challenging time together.
- Outpatient Surgery or Procedure: 1 healthy support person permitted; 2 healthy parents (or guardians) permitted for minor patients < 18 years old
- Outpatient appointments and testing: 1 healthy support person permitted
- Emergency Department: 1 healthy support person permitted
- Transitional Care Unit (TCU): No regular visitation permitted
- Women’s Pavilion (WP): 1 healthy support person permitted
- MS2 Cohort: No regular visitation permitted; special circumstances may apply
- Intensive Care Unit (ICU): No regular visitation permitted; special circumstances may apply
- MedSurg 3, Progressive Care Unit (PCU), Inpatient Rehab unit: 1 healthy support person (must be same support person throughout stay)
- Entry at main entrance only
- Entry between 10:00 AM and 6:00 PM
- Inpatient Rehab visitation hours 4:00PM – 8:00PM
- visitors for inpatient rehab must enter between 4:00 – 6:00PM
- Special circumstances may apply
- Pediatrics (minor patients < 18 years old): 2 healthy parents (or guardians) permitted
- To help keep us all safe, only 1 healthy visitor or support person will be permitted for the patient’s entire hospital stay.
- You will be screened at the main entrance of the hospital and your temperature will be checked daily- it must be under 100 degrees F to stay as a visitor.
- You will be prompted to use hand sanitizer and will be required to wear a mask at all times. We encourage you to bring a mask with you each time you visit the hospital.
- Wash hands for at least 20 seconds with soap and water after any direct contact with the patient, and after using the restroom.
- Avoid touching your face, near your eyes, mouth, and nose. If you do, please wash your hands right away for at least 20 seconds with soap and water or use hand sanitizer.
- Use the call light to ask for assistance- Please avoid roaming in the hall or coming out to the nurses’ station.
If You Are Unable to Visit
If you are unable to visit, Hospital staff will make every effort to connect with you regularly to discuss your loved one’s condition and needs. You are welcome to call the nursing unit for updates or you can contact the patient directly using their cell phone or their hospital room phone.
ICU (330) 263-8370
PCU (330) 202-5640
MS2 (330) 287-2740
MS3 (330) 287-2940
Emergency Department (330) 263-8444
Ambulatory Care (330) 263-8271
Women’s Pavilion (WP) (330) 202-5540
Transitional Care Unit (TCU) (330) 287-5900
Inpatient Rehab Unit (330) 263-8421
Hospital Operator may connect directly to patient's room (330) 263-8100
COVID-19 Virtual Visit with a Provider - If you are having symptoms of COVID-19 such as a fever, cough, body aches, or respiratory symptoms, you can choose this option to have a telemedicine visit with a healthcare provider. Your insurance will be billed, but no co-pay or out of pocket cost for anyone. This option will be available M-F 8a-5p.
For more information about our WCH TodayCare app, visit our webpage at https://www.woosterhospital.org/telehealth-todaycare/
CORONAVIRUS: YOU CAN MAKE A REAL DIFFERENCE
Antibody testing is for people who are feeling generally healthy, are not having current symptoms of COVID-19, and who may have recovered from the coronavirus infection.
Bloomington Medical Services
WCH Medical Offices
2326 Eagle Pass - Ste. B
Wooster, OH 44691
April 21, 2020
March 26, 2020
Update on COVID-19 with our Vice President and CFO/COO, Scott Boyes and Vice President of Patient Services/CNO, Shelly Huff.
March 16, 2020
March 13, 2020