Billing & Payments

330.263.8160 or 866.770.1447

Understanding the healthcare system can often be confusing.  Our friendly billing, registration, and patient services staff can help you navigate the registration and billing process.  Just give us a call.

Wooster Community Hospital accepts all major traditional insurance plans and most managed care plans. 

In addition, you can view our Price List and our Package Pricing as well.  If you have any questions about our prices, you may contact our business office at 330.263.8158.

If you are in need of financial assistance, feel free to fill out our financial assistance application or contact us and we will be available to help you complete Medicaid and HCAP applications. Please contact us at 330.263.8418.

Billing and payments is located on the Ground Floor, of Wooster Community Hospital near the surgery waiting room.



The information provided below is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. It is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost. Most patients are more interested in what their exact services are going to cost them personally, after their insurance has considered the charges and applied the benefits in their insurance policy.

Wooster Community Hospital Health System is available to provide you with a customized estimate for your services; we can also work with you to meet the financial costs of your health care. If your health care provider has ordered services for you, please contact our financial assistance representatives at (330) 263-8336, Monday through Friday, from 8:00 am to 4:30 pm.

What is a Chargemaster?

A chargemaster is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital – each test, exam, surgical procedure, room charge, etc. Given the many services provided by hospitals 24 hours a day, seven days a week, a chargemaster contains thousands of services and related charges.

Chargemaster amounts are almost never received as payment by a hospital. The chargemaster amounts are billed to an insurance company, Medicare, or Medicaid, and those insurers then apply their contracted rates to the services that are billed. In situations where a patient does not have insurance, our hospital has financial assistance policies that apply discounts to the amounts charged for those who qualify. We have very competitive package prices for patients who want to pay at the time of service, and self-pay discounts for patients who pay within our prompt pay period. For more information on our financial assistance policies, please call (330) 263-8336.

Health insurance companies contract with hospitals to care for their customers. Hospitals are paid the insurance company’s contract rate, which generally is significantly less than the amount listed on the chargemaster. The insurance company’s contract rate, not the chargemaster, is the basis for determining the patient’s actual out-of-pocket costs. As an example, a hospital may charge $1,000 for a particular service, while the insurer’s contract rate may be $700. If the patient’s insurance plan indicates the patient is responsible for 20 percent of the contract rate, the patient would owe $140 ($700 x 20 percent). Wooster Community Health System, in most cases, can provide you with an estimate that is customized to your anticipated treatment, for your individual insurance plan and benefits. For more information, please call (330) 263-8336.

Are charges the same for every patient?

The list of charges is the same for all patients. However, the total charges for an individual patient often vary from one patient to another for a number of reasons, including:

  • How long it takes to perform the service or how long it takes you to recover in the hospital
  • Whether the service or procedure you receive is more or less difficult than expected
  • What kinds of medication you require
  • Whether you experience complications and need additional treatment
  • Other health conditions you may have that may affect your care

Is the charge the same as what a patient pays?
Chargemaster information is not particularly helpful for patients to estimate what health care services are going to cost them out of their own pocket. The charge listed in the chargemaster is generally not the amount a patient will pay. If you have health insurance, the amount you will be billed and expected to pay for your services depends on your specific health insurance coverage and your insurance company’s contract with the hospital. If you do not have health insurance, you may be eligible for reduced costs under the hospital’s financial assistance policy, or you may be eligible for Medicaid coverage. For more information, please call (330) 263-8336.

What is not included in the Chargemaster list?

The hospital’s chargemaster does not include charges for services provided by the doctor (or doctors) who treat you while you are at the hospital. You may receive separate bills from the hospital and the doctors involved in your care.

Here is a partial list of health care providers who may bill you separately:

  • The physicians who see you in the hospital
  • The surgeon who performs your procedure
  • The doctor who treats you in the Emergency Room
  • The anesthesiologist who works with the surgeon
  • The radiologist who reads and analyzes your X-rays or other imaging
  • Other doctors who may be consulted by your doctor during your time in the hospital
  • The pathologists who evaluate pathology specimens

Where can I find information about hospital costs?
 If you would like more information about the chargemaster, what your care will cost you, or the hospital's financial assistance policy, please contact (330) 263-8336. Please consult with your insurance provider to understand your insurance coverage, which charges will be covered, how much you will be billed, information on deductibles, and your expected out-of-pocket responsibility.

Downloadable Resources


Office Hours:

Monday - Friday, 8:00AM - 4:30PM

Phone Hours (Pay your bill over the phone - by check or credit card):

Monday - Friday, 8:00AM – 8:00PM
Saturday, 9:00AM - 1:00PM


Care and Services Contact


Patient Registration Coordinator:
330.263.8152 or 330.263.8154

Business Office: 

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