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Behavioral Health Services
The Path to Mental Health Wellness Can Begin with Us!
Our behavioral health programs are designed for those diagnosed with:
- Depression
- Post-traumatic stress disorder (PTSD)
- Bipolar disorder
- Generalized anxiety disorder
- Panic disorder
- Schizophrenia
- Other mental health issues
If you or someone you love is having difficulty coping with the daily struggles of depression, anxiety, or other mental health issues, Behavioral Health Services at Wooster Community Hospital may be able to help.
Behavioral Health Services offers two levels of outpatient treatment, both with access to a psychiatrist. A majority of our patients complete their psychiatric evaluation within 48 hours. The programs offered are called Partial Hospitalization (PHP) and Intensive Outpatient (IOP). Below is a continuum of the levels of care we offer for mental health treatment (our services are highlighted in yellow):
At the conclusion of treatment clients have reported:
-
- 92% reduction in suicidal thoughts
- 59% reduction in depression
- 56% reduction in anxiety
- 70% reduction in repetitive thoughts and behaviors
- 62% reduction in anger
Brandon Massullo, LPCC-S, Program Director
Brandon Massullo, LPCC-S, is a highly experienced licensed clinical counselor with more than 20 years of service in the mental health field. For the last decade, he has led Behavioral Health Services at WCH, where he has designed and implemented compassionate, impactful programs tailored to meet the needs of the community. Brandon is deeply committed to delivering expert, empathetic care, always striving to create a safe, supportive environment where individuals feel truly heard, understood, and empowered on their journey to wellness.
Steph Freeman, LPCC-S- Clinical Manager, Therapist
Steph Freeman, LPCC-S, is the Clinical Manager in the Behavioral Health Program, where she oversees clinical operations, supports staff development, and provides individual and group therapy. She is passionate about leading experiential groups that offer hands-on opportunities for clients to develop practical skills to manage mental health symptoms. Steph’s interactive and engaging approach is designed to make therapy both effective and enjoyable, helping clients build confidence and resilience through meaningful, skills-based experiences.
Rachel Davis, MSSA, LISW- Therapist
Rachel is a Licensed Independent Social Worker with nearly 10 years of experience. She provides trauma-informed, evidence-based care and hands-on experiential approaches to treatment. Rachel enjoys working with individuals from all walks of life, with a special interest in perinatal mental health. She strives to honor the unique journey of each client and meet them where they are, without judgment. Her goal is to make therapy engaging and enjoyable while equipping clients with the tools and skills they need.
Maggie Johnson, MSW, LISW- Therapist
Maggie is a Licensed Independent Social Worker with over eight years of experience at WCH. She is passionate about supporting individuals through a range of mental health challenges, with a focus on anxiety, OCD, and low self-confidence. Maggie utilizes evidence-based approaches such as CBT, DBT, and ERP, and incorporates adventure therapy in group settings. With a warm and genuine style, she emphasizes humor, connection, and self-compassion to help people build resilience and confidently reclaim their lives.
Liana Robinson, MSW, LISW- Therapist
Liana is a Licensed Social Worker who earned her Master’s in Social Work from The Ohio State University. She has a background in working with dual diagnoses and diverse populations. She provides both individual and group therapy and enjoys utilizing a person-centered approach to help clients explore their own values and strengths to move toward meaningful goals. Liana supports clients to build the skills needed to support long-term mental health and well-being.
Kim Winland, Behavioral Health Coordinator
Kim provides essential administrative support while serving as a compassionate first point of contact for individuals seeking care. She takes pride in creating a welcoming, supportive environment from the very first call. Kim’s passion lies in helping others feel seen and supported and genuinely enjoys witnessing the progress each person makes during their intensive outpatient treatment journey. She feels honored to be part of their path toward healing and growth every step of the way.
This program makes for a perfect step-up from the traditional outpatient program. The IOP is less intensive than the PHP. The IOP client will attend the program 3-4 days a week for three hours a day.
Group therapy is offered from 9 am to 12 pm. Staff will work with the client to customize the program to the client’s availability and their individual needs. Individual counseling, family therapy, and follow-up with the psychiatrist can be provided as well.
This level of care provides clients with a safe and structured treatment environment without a total disruption of their daily routine. The PHP client will attend the program 5 days each week and participate in four group sessions each day.
Along with group sessions, the client will participate in individual and family counseling as well as psychiatric evaluation and medication management with our psychiatrist. PHP clients are involved in treatment generally from 9 am to 2 pm daily.
PHP is ideal for clients who want to maintain their independence in the community but require increased access to therapeutic skills, counseling, and support from mental health clinicians.
Behavioral Health Services contracts with most insurance plans, including Medicare, Medicaid, and commercial insurance. To determine what your insurance will cover with our programs, please contact your insurance provider.
Referrals to WCH Behavioral Health Services can be made by health care providers, mental health agencies, employee assistance programs, or by the patient. The cost of the program is covered by most insurance plans and Medicare. To make a referral, or to obtain more information, call Behavioral Health Services at (330) 263-8710.
Article: WCH Behavioral Outpatient Program a Lifesaver
"All of the staff is amazing. They are there for their clients."
"I can't say enough good things about this program, it has changed my life. This program has given me the tools to better myself and my life and face the challenges with confidence. Maggie, Rachel, and Steph are amazing at what they do, and I will be forever grateful!"
"The whole program and staff are amazing! You saved my life!"
"Maggie helped me by just talking and making me feel like I can open up."
"All of the staff was helpful in their own way. They made me feel comfortable. The program is wonderful."
"Rachel really helped me see that things will be okay in my life during our individual sessions. Steph and Rachel's teaching is excellent, it's a great combination of information and activity."
"This is the best program I have ever done. The therapists are great."
"The program was far more helpful than I expected! It provided a foundation to approach challenges successfully."
"Loved the warm, caring atmosphere. My therapist helped me tremendously."
"Steph helped me by checking in with me and challenging my thoughts. It also helped meeting others with the same illness."
"Rachel impacted my life. She challenged me and believed in me."
Both programs offer the patient a personalized treatment plan that can include individual, couples, and family counseling. Each patient works closely with their treatment team to obtain their goals.
Your personalized treatment team consists of:
- Master’s level licensed clinician
- Psychiatric nurse
- Board-certified psychiatrist
Patients who enter either program will have a psychiatric evaluation by our psychiatrist. A majority of patients who enter the programs will be seen by a psychiatrist within 48 hours of admission.
During treatment in either program, staff will work with the patient’s established outpatient providers in an effort to coordinate and improve treatment outcomes.
Services provided include:
- Group therapy (facilitated by a licensed therapist)
- Individual and/or family counseling, as needed
- Medication management by a board-certified psychiatrist
- Interventions by the nursing staff
- Aftercare planning
Group topics include:
- Stress management
- Anger management
- Identifying coping skills
- Obstacles and barriers to mental wellness
- Emotions and behaviors
- Problem solving
- Crisis management and safety planning
- Improving self-esteem
- Healthy living
- Boundaries
- Grief and loss
- Increasing self-awareness
- Illness management
- Education on numerous topics, including mental health diagnosis and medications
The programs allow patients to obtain the treatment needed during the day and return to the comfort and familiarity of their own homes in the evening. Lunch is served at the center. Transportation services can be arranged within Wayne County.
The programs serve adults 18 and older. Individuals with a variety of mental health diagnoses may qualify. However, clients must be cognitively and emotionally capable of participating in group therapy. Participants may not be actively homicidal or suicidal.
Not sure if our programs are right for you? Give us a call at (330) 263-8710 for a free program assessment. Our staff will at the Beall Professional Center can answer any questions that you have. You may also email any questions to bmassullo@wchosp.org.
Patient Stories
Hear about the experiences of our patients in their own words.
